DialogHub is an AI agent that qualifies leads and answers customers across web, Telegram & email — hosted in the EU with no US transfer, and built for sales. AI is included in every plan, with flat pricing and no separate Lyro add-on. If you want a sales agent (not just a support widget) and EU data residency, this is the switch.
14-day free trial · No credit card · AI included · Setup in minutes
Choose DialogHub if you're an EU business that needs sales + lead qualification, wants AI included (not a Lyro add-on), and treats zero-US-transfer data residency as non-negotiable. Tidio is excellent if you run a Shopify or e-commerce store, want a working free tier, and need WhatsApp/Instagram out of the box. We'll show both sides below.
An honest comparison — including where Tidio wins.
| DialogHub | Tidio | |
|---|---|---|
| Hosting | 🇪🇺 EU (OVHCloud), no US transfer | EEA servers, but US company + EEA→US transfers under SCC / Data Privacy Framework |
| Primary focus | Sales agent + lead qualification | Support + e-commerce (Shopify) |
| AI pricing | Included in every plan | Lyro is a separate add-on: $39/mo ($32.50 annual) for 50 AI chats |
| Lead scoring built in | Yes — rule + LLM (intent, urgency, fit) + instant alerts | Support-focused, not a built-in scoring engine |
| Entry price (paid) | €19/mo (Basic, AI included) | $29/mo (Starter) + ~$39 Lyro for AI ≈ $68/mo |
| Price scaling | Flat €19 / €49 / €99 | Growth $59/mo → Plus $749/mo (≈12× jump, no mid-tier) |
| Free option | 14-day free trial | Free plan (50 lifetime AI chats — strong entry) |
| WhatsApp / Instagram / Messenger | On the roadmap | ✅ All plans, included free |
| Shopify / e-commerce depth | General website widget | ✅ Deep: cart recovery, AI product recommendations |
Your data stays in the EU (OVHCloud), built to EU data-protection rules with one-click deletion. Tidio stores in the EEA but is a US company (Tidio LLC) and transfers EEA→US data under SCCs / the Data Privacy Framework. For businesses that need data to genuinely never leave the EU, that's a real difference.
Lead qualification is built into the widget — every conversation scored by intent, urgency and fit (rule + LLM), with an instant alert on each new lead. And AI comes with every plan: no separate Lyro add-on, no per-conversation packs to budget around.
Simple €19 / €49 / €99 with AI included — no Lyro math (Starter $29 + Lyro $39 ≈ $68 for AI) and no cliff from Growth $59 straight to Plus $749. You always know next month's bill.
No tool wins for everyone. Tidio is the better pick when:
If that's you — Tidio is a genuinely strong product, especially for e-commerce. If sales, lead qualification and EU-only data residency matter more, that's where DialogHub is built to win.
Free 14-day trial on Basic — no credit card. AI included. Cancel anytime.
Set up in minutes. Your AI agent answers questions and captures leads from day one — AI included, no add-on.
Launch your AI agent14-day free trial · No credit card · AI included · Setup in minutes